At Information Technology Systems (“IT Systems”), we understand that circumstances may arise where you need to cancel an order or service. We strive to accommodate your needs while maintaining fairness to both parties involved. Please review our Cancellation Policy below:

1. Cancellation of Orders:

   • If you wish to cancel an order for products, please contact us as soon as possible before the order is processed and shipped.
   • We will make every effort to accommodate your request, but please note that orders may be processed quickly, and we cannot guarantee cancellation once processing has begun.

2. Cancellation of Services:

   • If you wish to cancel a service, such as a software development project or ongoing maintenance contract, please notify us in writing at least [number] days in advance.
   • Depending on the terms of your service agreement, cancellation may be subject to fees or penalties. Please refer to your contract for specific details.

3. Refunds for Cancellations:

   • Refunds for cancelled orders or services will be processed in accordance with our Return & Refund Policy.
   • If you cancel an order or service before it has been fulfilled, you may be eligible for a full or partial refund depending on the circumstances.

4. Non-Cancellable Items:

   • Some products or services may be non-cancellable or subject to specific cancellation terms outlined in your agreement or terms of service.
   • Examples of non-cancellable items may include custom software development projects or specialized hardware orders.

5. Cancellation Fees:

   • Depending on the timing and nature of the cancellation, you may be subject to cancellation fees or charges.
   • These fees are intended to cover any expenses incurred by IT Systems in processing your order or preparing for the provision of services.

6. Communication of Cancellations:

   • It is important to communicate any cancellations promptly to avoid unnecessary delays or misunderstandings.
   • Please contact us directly via email or phone to request a cancellation and provide any relevant details or documentation.

7. Contact Us:

   • If you have any questions, concerns, or requests regarding our Cancellation Policy, please contact us at sales@itsys.store.